I don't understand how The People don't send all the cable companies to the guillotine.
They are sheer incompetent evil. I got an offer from Time Warner Cable for a pretty good deal including cable, internet and phone for 89.99 a month (for the first year, then it's 3 million dollars a minute). I don't have cable and I'm paying more than that, so I decide to switch.
Any time you have to deal with any of these companies, I assure you, you will rue the day.
As we are getting ready to set up the switch, the other shoe starts dropping: there's a $25 installation fee, (okay), and another $25 FCC fee they never mentioned until after I had agreed to switch. Fine.
We set up an appointment. But I have to reschedule it because of an important conflict. This is when they actually start behaving like assholes. It turns out, that like a bad date, they are so busy, the next appointment is until 2045. But I have already asked my other company to disconnect service, right? So I'm screwed. They finally give me a date 2 days hence and then we are all so happy it worked out only for the guy to inform me that they cannot connect the phone that day, so it's gonna be another $25 for another appointment. I told them to go fuck themselves. They have been calling me about my missed appointment ever since.
So back to my regular company. Since I threatened to leave, they are offering me a sweet deal. Why can't they just offer a fair deal to everybody without all the drama?
I take the deal. The guy comes at the last minute of the three hour appointment window and sets up my new super fast modem -- which doesn't work. Why? Because the order was not set up properly. So he has to come again the next day. To be fair, this guy is pretty reliable. He comes the next day, at the hour he said he would, and sets everything up. Presto. Happiness. Today I try to call Texas and a voice informs me that my long distance service is not set up. AAARRRGGGHHH.
When private companies behave like inefficient public bureaucracies, something is very wrong. They charge an arm and a leg, plus the other arm and leg in absurd fees and taxes. Same happens with airlines and other American corporations that gauge the customers AND treat us like crap. What is up with that?